Sarah Keliris

As a journalistic writer, Sarah finds creative ways to share the expertise of others. She's also pretty good at arranging flowers.

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Sarah Keliris

Customer Success

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min read

Customer Success Outreach: How To Email Customers & Get A Reply!

As a CSM, you can't give tailored, high touch assistance to your customers if they won't reply! Here's some advice from experienced Customer Success leaders on how to reach your customers.

Customer Success

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min read

How To Get Buy-In For A Customer Success Platform Purchase (+ Expert Tips)

Struggling to get leadership buy-in for a CSP purchase? I'll help you articulate the core benefits and some concise tips to get your budget approved!

Churn

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min read

10 Proven B2B Customer Retention Strategies Used To Achieve 100%+ GRR

Churn hurts, and retention strategies are (part of) the answer. Here's 10 B2B retention strategies the pros are using to shoot for 100%+ revenue retention.

Customer Success

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min read

15 Key Metrics For SaaS Customer Success Teams (& How To Measure Them)

Focusing on the right metrics can make or break your team's success (no pun intended). Here are the top customer success metrics, how they're measured, and some advice from the pros on how/where to focus your effort.

Sarah Keliris

All Posts by

Sarah Keliris

Customer Success Outreach: How To Email Customers & Get A Reply!

How To Get Buy-In For A Customer Success Platform Purchase (+ Expert Tips)

10 Proven B2B Customer Retention Strategies Used To Achieve 100%+ GRR

15 Key Metrics For SaaS Customer Success Teams (& How To Measure Them)

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