Hear what's working right now in customer success, and compare tools & platforms with insights direct from experienced CS folks.
Customer Success Platforms are WAY harder to buy than they should be. The differences are unclear, the pricing is unclear, and the whole process is just... hard. Here's some info to help you narrow down your list, & get demos only with platforms that are a good fit for your CS model.
Comparing customer success platforms? Checking integrations is a pain. Here's a quick overview, so you don't need to keep 5+ tabs open checking integration pages, or waste time taking demos with CSPs that don't fit your tech stack.
If you've pitched for new software as a customer success leader, there’s a good chance you've heard this objection: "Why can't we just use Salesforce for that?" It's a fair question, and here's your answer to it.
Gainsight is arguably the market leader in customer success platforms. It's comprehensive, but painful to manage & set up. What else is out there?
Churn hurts, and retention strategies are (part of) the answer. Here's 10 B2B retention strategies the pros are using to shoot for 100%+ revenue retention.
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