At a certain stage, software for churn prediction becomes critical. Here's 10 of the top tools, their features, pricing, and more to help you choose.
"Customer-led growth" is a hot new buzzword. What does it mean? Here's the 10 key principles, how it differs from product-led growth, and how you can get started implementing CLG.
If you've pitched for new software as a customer success leader, there’s a good chance you've heard this objection: "Why can't we just use Salesforce for that?" It's a fair question, and here's your answer to it.
If you've ever had customer success initiatives blocked by leadership, you know how frustrating it can be. You need the data to prove your worth, but alas! The data only comes once you have buy-in. It's the classic chicken-and-egg conundrum, wrapped in a paradox, and served with a side of frustration.
Setting customer success OKRs? Here's my advice on how to figure out your team's OKRs, with 10 example objectives, key results, and initiatives for inspiration!
From sales <> success handoff, to customer onboarding, renewals, and everything in between -- it helps a lot to prepare a clear customer success plan. Here's what I recommend including, together with a free template to get you started.
Here's a customer success leader's 6-step guide to developing a B2B success strategy: from defining what success looks like, mapping out the journey, tooling, and more.
Looking for a tool to create a customer-facing portal for collaboration, support tickets, & more? Here's 13 of the best -- with everything you need to decide which one is right for you.
How do you implement a customer success team into your org? Who should you hire at different stages of growth? Which roles are needed, what are they called, and who reports to who? Here's an overview of how different company models & stages can structure their CS team.
First time hiring a Customer Success Manager? Here's a walkthrough of a 9-step hiring process, written by an experienced customer success team leader.
As a manager, you’re responsible for helping new starters reach their full impact (on revenue, and culture) as fast as possible. That requires a smooth & effective onboarding process. Here's my advice on how to create yours!
Luckily for us, there's a function within CS teams whose job it is to equip us with tools, automations, data and processes to maximize our impact. Here's what you need to know about customer success operations.