Get insights & advice, direct from customer success pros

Authors

Roi Kiouri

Head of Success & Support @ Perceptual Robotics

Roi is an experienced customer success leader, managing Success & Support at Perceptual Robotics. (Ro-ee)

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Paula Britta Palm

Customer Success Lead @ Modash

When she isn't managing Slipknot or looking after cats, Paula is building out a world-class CS function at Modash.

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Rochi Zalani

Former CS associate. Writer @ customerfacing.io

A former CS associate, Rochi is now a for B2B SaaS companies like Zapier & Modash. When she's not writing, you can find her engrossed in a fiction book or contemplating a Mary Oliver poem.

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Danny Maguire

Customer Success Specialist @ Frankli

Responsible for all things customer success at Frankli, Danny is an Irishman making the most of the work-from-anywhere movement.

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Sarah Keliris

Journalist @ customerfacing.io

As a journalistic writer, Sarah finds creative ways to share the expertise of others. She's also pretty good at arranging flowers.

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Ankit Vora

Journalist @ customerfacing.io

Ankit's super power is to ask questions, extract insights, and share the wisdom of industry experts with a journalistic approach. He's here to help you learn from Customer Success pros.

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Ryan Prior

Editor @ customerfacing.io

Ryan is the SEO & content guy, responsible for ensuring every article is great (and gets found). Don't listen to him about Customer Success, though.

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Jakub Skrzypczak

Customer Success Manager @ Toggl

The swiss army knife of Toggl's customer-facing team, Jakub works across success & support for a $10M+ ARR SaaS product.

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Ryan Prior

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Customer Success

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8

min read

Customer Support vs Customer Success: 7 Key Differences Explained

A quick no-fluff guide to understanding the differences between customer support and customer success.

Customer Education

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9

min read

6 Types Of Customer Education Content (With Examples + Tips)

Content for customer education is a scalable & compounding way to reduce churn, increase activation, expansion, and all the other good stuff. Here's some types & examples you can use in your own org.

Roi Kiouri

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Customer Success

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12

min read

How To Write a Killer Customer Success Report (+8 Things To Include)

Without buy-in from leadership, success teams don't get the resources & budgets they need to make a serious impact. And how do you get buy-in? It starts with great reports. Reports that clearly show how much your team contributes to revenue & other company goals. Here's your blueprint for writing one.

Customer Success

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10

min read

Customer Success Operations: 8 Key Responsibilities, & How To Do It Right

Luckily for us, there's a function within CS teams whose job it is to equip us with tools, automations, data and processes to maximize our impact. Here's what you need to know about customer success operations.

Customer Success

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13

min read

How To Hire A Customer Success Manager (Written By A CSM)

First time hiring a Customer Success Manager? Here's a walkthrough of a 9-step hiring process, written by an experienced customer success team leader.

Software

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13

min read

13 Best Customer Portal Software For Every Use Case

Looking for a tool to create a customer-facing portal for collaboration, support tickets, & more? Here's 13 of the best -- with everything you need to decide which one is right for you.

Get insights & advice, direct from customer success pros

Authors

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Ryan Prior

Customer Support vs Customer Success: 7 Key Differences Explained

6 Types Of Customer Education Content (With Examples + Tips)

Roi Kiouri

How To Write a Killer Customer Success Report (+8 Things To Include)

Customer Success Operations: 8 Key Responsibilities, & How To Do It Right

How To Hire A Customer Success Manager (Written By A CSM)

13 Best Customer Portal Software For Every Use Case

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