Rochi Zalani

A former CS associate, Rochi is now a for B2B SaaS companies like Zapier & Modash. When she's not writing, you can find her engrossed in a fiction book or contemplating a Mary Oliver poem.

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Rochi Zalani

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Customer Success

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min read

Customer Success Automation: 7 Tasks You Can Automate (And the Ones You Shouldn’t)

Your customer success automation should be just right. This article will share 7 CS tasks you can automate, and the ones you shouldn’t!

Customer Success

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min read

How To Create A Customer Health Score Formula, Step By Step

Not sure where to start with health scoring? Here's a beginner-to-expert guide, featuring insights & advice from Customer Success & ops leaders at Gong, Planhat, Mailmodo, and others.

Software

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min read

Top 9 Customer Success Platforms: Differences, Pricing & More

Customer Success Platforms are WAY harder to buy than they should be. The differences are unclear, the pricing is unclear, and the whole process is just... hard. Here's some info to help you narrow down your list, & get demos only with platforms that are a good fit for your CS model.

Rochi Zalani

All Posts by

Rochi Zalani

Customer Success Automation: 7 Tasks You Can Automate (And the Ones You Shouldn’t)

How To Create A Customer Health Score Formula, Step By Step

Top 9 Customer Success Platforms: Differences, Pricing & More

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